Terms, Policies & Feedback
OUR SAFER SPACES POLICY
As a Visitor, Tutor, Student, Studio Artist, Exhibiting Artist, Employee, Volunteer or Board Member of Inverlochy Art School, we ask that you take responsibility for your behaviour and privilege by understanding the ways it can affect others. To read our Safer Spaces Policy, click here.
OUR PRIVACY POLICY
We collect personal information, including address and contact details so that we may contact students in the event of course changes or cancellations. For tamariki & teen courses, caregiver information is also collected in the interests of student safety. To read our Privacy Policy document, read here.
LOSS AND DAMAGE
Inverlochy Art School accepts no responsibility for items that are lost or damaged on or off the premises, whether they are personal belongings or works of art. All artwork left after a course has ended will be kept for one week unless prior arrangements have been made. Pottery studio artwork will be retained for three weeks only after the term or workshop has ended unless prior arrangements have been made.
CAR PARKING
There are some car parks available for student use, directly in front of and next to the school up the drive. Inverlochy Art School is unusual and fortunate to have sufficient space for parking, however, we are not responsible for supplying free parking to students, should there be no spaces left. Inverlochy Art School accepts no responsibility for damage to vehicles while parked on the property.
Wheelchair access into the school and Ceramics Studio is located at the top of the driveway to the left of the main house. The Drawbridge Print Studio and the Upstairs Front Studio are accessible only via internal stairs. Please get in touch at [email protected] to let us know how we can help.
complaints & Feedback
Feedback is incredibly important to us and helps to ensure we create a great learning environment for all. Your thoughts on what worked well and any areas for improvement are greatly appreciated.
Feedback can be submitted via our anonymous Complaints and Feedback Form. Alternatively, you can contact our school Directors directly at either [email protected], 04 939 2177 or in person during office hours; weekdays 10 am - 2pm.
Booking Terms and Policies
PAYMENT
Bookings will receive an automatic confirmation of your request and an enrolment email detailing your course fee and payment options. If this is not received please check your junk mail settings/folder first, then contact the manager. Payment of the course fee ensures your place on a course. An email receipt along with course information, confirms your enrolment.
Credit card payments are processed instantly and securely by Payment Express. Direct bank payments without a credit card are also available on the payment page through the Account2Account service. You need to know your bank login details to use this. All course fees are displayed in New Zealand Dollars and include GST.
CANCELLATIONS AND REFUNDS
Most classes need a minimum number of 5 people to run. Inverlochy reserves the right to cancel any course or event for which insufficient numbers of students have enrolled. On occasion, a class may run with fewer students at the discretion of the tutor/management. The full amount paid will be refunded in case of cancellation.
In the case of extreme weather conditions, classes may be cancelled and makeup sessions will not be scheduled..
There will be no refund or reallocation of credits for students who withdraw from a course up to five business days before or once it has commenced. You can transfer your enrollment to another person who would like to participate. Students withdrawing ten business days or more prior to commencement will receive a tuition refund minus a $35 processing fee. Students withdrawing between six and ten business days prior to commencement will receive a fifty percent refund. Our policy is based on student enrolments and withdrawing from a course jeopardizes the participation of all involved. It also covers administration, materials and tutor costs already financially allocated to the course.
ATTENDANCE
In order to ensure our tutors receive a stable, consistent income, we ask that you commit to attend the course and times you have booked. Inverlochy tutors plan their lessons to ensure you receive tutelage of a high standard and they dedicate their time to deliver their lessons at the scheduled class times. Class sizes are limited to ensure you receive the attention necessary to expand your artistic practice. Changing to different class times may upset this balance and expectations of others already booked for that time slot therefore class makeups are not available.
USE OF WORK AND IMAGES FOR PUBLICITY
On occasions we need to use images of work and students in class situations for our publicity. On signing up for a course at Inverlochy Art School, you agree that we are able to use these images. However, you will retain copyright of all original work you create. If you would not like any images used, please let a Tutor and/or Director know. Where possible we will include credits.
WEBSITE TERMS AND PRIVACY STATEMENTS
In addition to the terms and policies above, we also have terms and policy statements that refer to the use of our website and any related services.
Please review these here: